FAQ

PRODUCT CARE

How do I prevent my candle from tunneling?

All candles have a memory of its first burn. During the initial and subsequent burns of your candle it is important to burn long enough to liquefy the entire top layer of wax, which can take a few hours. Allowing the candle to liquefy from edge-to-edge will keep prevent tunneling. If you feel there is another issue affecting the performance of your candle, please email Customer Service at customerservice@wildandfreeorganicsltd.com.

 

Should I trim my candle wicks?

You do not need to trim your wood wick

 

 

PRODUCT ORDERS & STATUS

When will my credit card be charged?

Your credit card will be charged in at the time the order is placed.

Do we accept checks or money orders?

We are currently unable to accept checks or money orders at this time. We accept VISA, MasterCard, American Express, Discover, and PayPal.

Do we accept International credit cards?

We accepts International Visa, Mastercard, Discover and American Express credit cards. Please use your international billing address when checking out.

Can I order and ship product international?

Yes, we ship Worldwide

Does shipping time include weekends?

Most orders process within 3-5 business days and ship the following business day. During high volume periods, sales and holidays etc., processing times may increase. All orders will ship Monday – Friday.

Delays at customs are out of our control. Any duty fees are the responsibility of the purchaser.

When will my backorder ship?

If we are temporarily out-of-stock of an item shown on our website we will contact you to provide an accurate shipping date, or an alternative option to fulfill an out-of-stock item, Refund of backordered items is an option as well.

Can I make changes to my order?

Orders are processed when received. We will make every effort to accommodate your request, however after an order has shipped you are not able to make changes.

 

FOR FURTHER QUESTIONS

Contact our customer care:

M-F/ 9:00-5:00 PST.

Tel: 

Email: customerservice@wildandfreeorganicsltd.com